Fairtrade Africa Privacy Policy

Fairtrade Africa is committed to respecting your privacy and protecting your personal information and data. This policy outlines how and why we collect, process, and handle personal information. This policy also informs individuals (“you”, “your”, or “their”) about their rights regarding this data. It applies to personal data provided to us, both by individuals themselves or by others. Our policy is to be transparent about why and how we process personal data.

Relevant Regulations

For the purposes of personal information and data, Fairtrade Africa’s policy is designed to meet the requirements and uphold the principles in the European Union’s (“EU”) General Data Protection Regulations (“GDPR”). Fairtrade Africa utilizes the definition in the GDPR of personal data for the purposes of this policy. Pursuant to that definition, Fairtrade Africa considers personal data to be information in any format that relates to a living individual who can be identified by that information, either on its own or when it is combined with other information held by us

Collection of Personal Information

We will only collect personal information where the data is reasonably necessary for a genuine business-related purpose. This data is typically collected directly from you for the agreed purposes of potentially receiving services from you, receiving services from us, or keeping you informed about Fairtrade Africa’s work. The types of personal Information we may collect includes but is not limited to:

  • Name
  • Personal contact details (e.g. telephone, email, or facsimile number);
  • Information provided by you through our website or, if applicable, social media (such as Facebook or Twitter accounts);
  • Your contractual history with us.

Fairtrade Africa collects personal information in a lawful and fair manner, and it will only be obtained from you if it is deemed reasonable and practicable. We collect this information in a variety of ways, including but not limited to:

  • Enquiries made by you through our website or if applicable social media accounts;
  • If applicable when you follow our social media accounts, and register or subscribe to our mailing list;
  • Applications by you to participate in our competitions and attend events such as conferences, meetings, and trainings;
  • Through direct communication between you and Fairtrade Africa personnel, such as email, mail, by telephone and direct meetings;

Fairtrade Africa primarily relies on the consent of individuals to collect, process, and hold their data. You may opt not to provide consent or not provide certain personal information requested; however, doing so may result in Fairtrade Africa not being able to provide you with services or contact you. Fairtrade Africa strives to keep the personal data we hold relevant, updated, and correct. If there is a change in your personal data, please inform Fairtrade Africa so that we may update your information as required.

Use of Personal Data

We use the personal information for the following purposes:

  • Providing you services;
  • Keeping you informed about Fairtrade Africa’s work;

Sharing of Personal Information

Fairtrade Africa will only share your personal information with others when we are legally permitted to do so. Fairtrade Africa includes contractual language with third parties regarding data protection, confidentiality, and security guidelines. If your personal data is subject to the EU GDPR, Fairtrade Africa ensures that any transfer of data will be under an agreement which covers the EU requirements for the transfer of personal data outside the EU, such as the European Commission approved standard contractual clauses. Personal data and information that Fairtrade Africa holds may be transferred to the following types of organizations:

  • Sub-contractors who are providing services to us in relation to services we provide to our clients;
  • Third-party organizations that provide support services;
  • Law enforcement, government, or other regulatory agencies as provided for by law.

Fairtrade Africa does not sell your personal data to third parties.

Retention of Personal Information

It is our intent to not keep personal information for longer than reasonably required. The duration depends on the nature of the personal data and the purposes for which it was received. Fairtrade Africa maintains a data retention policy informed by:

  • Legal or regulatory requirements of the location of the data processing;
  • The completion of a contract with you or work you supported with our partners;
  • If your personal data is held for reasons other than legal requirement or contractual engagement (e.g. newsletter, recruitment database), we will maintain that data until yo request its removal or correction.

Your Rights Regarding Your Personal Data

The EU GDPR details an individual’s rights regarding their personal data. Fairtrade Africa respects and supports these rights and applies them to personal data held. These rights include:

  • Right to Access – subject to certain conditions, you are entitled to have access to your personal data. You may contact Fairtrade Africa to request a copy of your personal data held by us.
  • Right to Data Portability – subject to certain conditions, you are entitled to receive the personal data which you have provided to us and which is processed by us by automated means, in a structured, commonly-used machine readable format.
  • Right to Correction – you may challenge the accuracy or completeness of your personal data and have it corrected or completed, as applicable. You have a responsibility to help us to keep your personal information accurate and up to date.
  • Right to Object to or Restrict Processing – subject to certain conditions, you have the right to object to or ask us to restrict the processing of your personal data.
  • Right of Erasure – subject to certain conditions, you are entitled to have your personal data erased (e.g. where your personal data is no longer needed for the purposes it was collected for, or where the relevant processing is unlawful).
  • Right to Withdraw Consent – as stated above, where our processing of your personal data is based on your consent you have the right to withdraw your consent at any time. If you withdraw your consent, this will only take effect for future processing and is subject to certain conditions based on Fairtrade Africa’s legal obligations.

To act on any of the above rights, Fairtrade Africa may need to request additional information regarding the specifics of the request as well as confirm your identity. We will respond to these requests in accordance with regulatory requirements once we confirm the validity of the request. Requests regarding these rights can be submitted to Fairtrade Africa by following the instructions in the “Contact for Requests and Complaints” section below.

Breaches of Personal Data

Fairtrade Africa applies best business practices and secure systems to protect personal information. If a data breach that included personal information were to occur, Fairtrade Africa will respond to the breach as required by the relevant regulations. If you are aware of a breach of personal data that concerns Fairtrade Africa, please contact [email protected] immediately.

Information Collected by Fairtrade Africa’s Website

Fairtrade Africa collects anonymized data about visitors to our websites. Our primary goal in collecting this information is to provide the user with the most useful content and services. No personally identifiable information is collected or maintained without the user’s consent. Fairtrade Africa uses HTTP cookies to improve the performance of our site. All retained data is anonymized—no personally identifiable information is collected, stored, or placed in cookies that can be accessed by third parties.

Images Utilized by Fairtrade Africa

Fairtrade Africa utilizes images collected by our personnel to demonstrate the nature and impact of our work. Fairtrade Africa seeks consent to the degree practical from the individuals depicted in these images. If your likeness is reproduced in any of the images hosted on the Fairtrade Africa website and you would like these images to be deleted, please contact the administrator who will promptly take action.

Contact for Requests and Complaints

We have appointed a member of our team who is responsible for overseeing questions in relation to this privacy policy. If you would like additional details regarding Fairtrade Africa’s Privacy Policy, to submit a request regarding your personal information, or to submit a complaint please contact [email protected]